{"id":242,"date":"2025-02-07T13:59:39","date_gmt":"2025-02-07T18:59:39","guid":{"rendered":"https:\/\/carrefourdeleau.com\/declaration-de-confidentialite-ca\/"},"modified":"2026-06-23T09:29:40","modified_gmt":"2026-06-23T13:29:40","slug":"declaration-de-confidentialite-ca","status":"publish","type":"page","link":"https:\/\/carrefourdeleau.com\/en\/declaration-de-confidentialite-ca\/","title":{"rendered":"D\u00e9claration de confidentialit\u00e9 (CA)"},"content":{"rendered":"<div class=\"moelleux-policy\"><div class=\"moelleux-policy\">\n    <article class=\"moelleux-policy\" lang=\"fr\">\n\n  <section id=\"section-1\">\n    <h2>1. Data controller<\/h2>\n    <p>This privacy policy is published by <strong>The Water Hub<\/strong>(hereinafter \u201cwe\u201d or \u201cthe company\u201d), which operates this website. <\/p>\n    <p>Carrefour de l'eau is subject to the <em>An Act to modernize legislative provisions respecting the protection of personal information<\/em> (L.Q. 2021, c. 25), commonly referred to as \"Bill 25\", as well as the <em>Act respecting the protection of personal information in the private sector<\/em> (LPRPSP). We are committed to handling your personal information with care, transparency, and respect for your rights. <\/p>\n    <p>This policy applies to anyone who visits our website or interacts with us electronically. <\/p>\n  <\/section>\n\n  <section id=\"section-2\">\n    <h2>2. Personal information collected<\/h2>\n    <p>Depending on how you use our site, we may collect the following categories of personal information: <\/p>\n\n    <h3>Technical and navigational information<\/h3>\n    <ul>\n      <li>IP address (Internet Protocol address)<\/li>\n      <li>Device identifiers (browser type, operating system, screen resolution)<\/li>\n      <li>Pages Visited and Navigation Paths on the Site<\/li>\n      <li>Duration of tour sessions<\/li>\n      <li>Browsing behavior (clicks, scrolling, interactions)<\/li>\n      <li>Approximate location (derived from the IP address, at the city or region level)<\/li>\n    <\/ul>\n\n    <h3>Consent preferences<\/h3>\n    <ul>\n      <li>Your cookie preferences, stored via the Moelleux platform<\/li>\n    <\/ul>\n\n    <p>We do not collect sensitive personal information, such as health data, detailed financial information, or Social Security numbers, during the normal use of this site. <\/p>\n  <\/section>\n\n  <section id=\"section-3\">\n    <h2>3. Purposes of processing<\/h2>\n    <p>We use your personal information solely for the purposes described below. For each purpose, we indicate the legal basis on which we rely. <\/p>\n\n    <h3>Audience measurement and site improvement<\/h3>\n    <p>We analyze visitor behavior (pages viewed, session duration, navigation paths, approximate location) to understand how our site is used and to improve its content and user experience. This processing is carried out via <strong>Google Analytics 4<\/strong> (Google LLC, United States). <br>\n      <strong>Legal basis:<\/strong> Consent (You can accept or decline analytics cookies via our Moelleux consent banner). <\/p>\n\n    <h3>Optimal Content Display<\/h3>\n    <p>We use <strong>Google Fonts<\/strong> (Google LLC, United States) to load fonts that ensure legible and consistent text display on our website. This process involves a connection to Google\u2019s servers, which may result in the transmission of your IP address. <br>\n      <strong>Legal basis:<\/strong> legitimate interest (to ensure that the website functions properly and is accessible). <\/p>\n\n    <h3>Cookie consent management<\/h3>\n    <p>The platform <strong>Moelleux<\/strong>, operated by Horizon-Cumulus (9322-8310 Qu\u00e9bec Inc., Joliette, Qu\u00e9bec), records your cookie consent preferences in order to respect your choices during future visits. A cookie named <code>moelleux_{site_key}<\/code> is stored in your browser for 13 months. <br>\n      <strong>Legal basis:<\/strong> legal requirement (Act 25 requires that proof of consent be obtained and retained). <\/p>\n  <\/section>\n\n  <section id=\"section-4\">\n    <h2>4. Third parties and subcontractors<\/h2>\n    <p>The following table lists all third-party services integrated into our website, their roles, and their policies regarding the transfer of information outside of Quebec. <\/p>\n\n    <table>\n      <thead>\n        <tr>\n          <th scope=\"col\">Service name<\/th>\n          <th scope=\"col\">Purpose<\/th>\n          <th scope=\"col\">Category<\/th>\n          <th scope=\"col\">Transfer outside Qu\u00e9bec<\/th>\n        <\/tr>\n      <\/thead>\n      <tbody>\n        <tr>\n          <td>Soft (by Horizon-Cumulus)<\/td>\n          <td>Cookie consent management and privacy policy hosting<\/td>\n          <td>Essential<\/td>\n          <td>No - hosted in Quebec (OVH Beauharnois)<\/td>\n        <\/tr>\n        <tr>\n          <td>Google Analytics 4<\/td>\n          <td>Audience measurement and visitor behavior analysis<\/td>\n          <td>Analytical<\/td>\n          <td>Yes - United States<\/td>\n        <\/tr>\n        <tr>\n          <td>Google Fonts<\/td>\n          <td>Loading web fonts for the website display<\/td>\n          <td>Functional<\/td>\n          <td>Yes - United States<\/td>\n        <\/tr>\n      <\/tbody>\n    <\/table>\n\n    <p>We do not sell your personal information to third parties or share it for advertising purposes without your explicit consent. <\/p>\n  <\/section>\n\n  <section id=\"section-5\">\n    <h2>5. Transfers outside Qu\u00e9bec<\/h2>\n    <p>Some of the third-party services we use transfer personal information outside of Quebec, including to <strong>United States<\/strong>. These transfers involve the following services: <\/p>\n    <ul>\n      <li>\n        <strong>Google Analytics 4<\/strong> (Google LLC, United States) \u2014 Your browsing data (IP address, device identifiers, website behavior) is processed on servers located in the United States. <\/li>\n      <li>\n        <strong>Google Fonts<\/strong> (Google LLC, United States) \u2014 Your IP address may be transmitted to Google's servers when fonts are loaded. <\/li>\n    <\/ul>\n    <p>In accordance with Section 17 of Act 25, before transferring personal information outside of Quebec, we ensure that such information is adequately protected, in particular through the privacy policies and contractual mechanisms put in place by these providers (standard contractual clauses, data processing policies, etc.). <\/p>\n    <p>Please note that the laws governing the protection of personal information in the United States differ from those in effect in Quebec. By accepting analytical and functional cookies through our consent banner, you acknowledge that you have been informed of these transfers. <\/p>\n    <p>In addition, our primary hosting infrastructure (website and Moelleux consent records) is operated in Quebec by Horizon-Cumulus, which means that data related to consent management does not leave Quebec. <\/p>\n    <p>For sending business emails, we use <strong>Google Workspace<\/strong>(Google LLC, United States). Your contact information submitted via email may therefore be processed in that jurisdiction. Our routine communications are also routed through <strong>Horizon-Cumulus Email<\/strong> (Joliette, Quebec), whose data remains in Quebec. <\/p>\n  <\/section>\n\n  <section id=\"section-6\">\n    <h2>6. Shelf life<\/h2>\n    <p>We keep your personal information only as long as it is required for the purposes for which it was collected, or to meet our legal obligations. <\/p>\n\n    <table>\n      <thead>\n        <tr>\n          <th scope=\"col\">Type of information<\/th>\n          <th scope=\"col\">Shelf life<\/th>\n          <th scope=\"col\">Reason<\/th>\n        <\/tr>\n      <\/thead>\n      <tbody>\n        <tr>\n          <td>Cookie Consent Preferences (Moelleux)<\/td>\n          <td>13 months<\/td>\n          <td>Standard duration of the consent cookie; this allows your choices to be saved so you aren't asked again on every visit<\/td>\n        <\/tr>\n        <tr>\n          <td>Browsing and audience data (Google Analytics 4)<\/td>\n          <td>14 months (Google Analytics default setting)<\/td>\n          <td>Analysis of Traffic Trends and Website Improvements<\/td>\n        <\/tr>\n        <tr>\n          <td>IP Address (Google Fonts)<\/td>\n          <td>Duration of the browsing session (not stored permanently by us)<\/td>\n          <td>Technical loading of fonts; we do not store this data on the server side<\/td>\n        <\/tr>\n        <tr>\n          <td>E-mail correspondence<\/td>\n          <td>3 years following the last interaction<\/td>\n          <td>Tracking correspondence and ensuring compliance with the civil statute of limitations applicable in Quebec<\/td>\n        <\/tr>\n      <\/tbody>\n    <\/table>\n\n    <p>Upon expiration of these time limits, the information is securely destroyed or anonymized, in accordance with the practices recommended by the Commission d'acc\u00e8s \u00e0 l'information (CAI). <\/p>\n  <\/section>\n\n  <section id=\"section-7\">\n    <h2>7. Rights of persons concerned<\/h2>\n    <p>Under Act 25, you have the following rights with respect to the personal information we hold about you. To exercise any of these rights, please contact our Privacy Officer (see Section 8). <\/p>\n\n    <h3>Your right of access<\/h3>\n    <p>You may request to review the personal information we hold about you, as well as information about how it is used and shared. <\/p>\n\n    <h3>Right of rectification<\/h3>\n    <p>If any information about you is inaccurate, incomplete, or ambiguous, you may request that it be corrected. <\/p>\n\n    <h3>Right to erasure (right to be forgotten)<\/h3>\n    <p>In situations provided for by law\u2014including when the information was collected while you were a minor, or when its collection violates the law\u2014you may request that your personal information be deleted. <\/p>\n\n    <h3>Right to portability<\/h3>\n    <p>You may request to receive, in a structured and commonly used digital format, the personal information you have provided to us, so that you can transfer it to another organization if you wish. <\/p>\n\n    <h3>Right to withdraw consent<\/h3>\n    <p>When the processing of your information is based on your consent, you may withdraw it at any time without any adverse consequences for you. For cookies, you can change your preferences directly through the Moelleux consent banner available on our website. <\/p>\n\n    <h3>Response time<\/h3>\n    <p>We are committed to responding to all inquiries within <strong>30 days<\/strong>within 30 days of receipt, in accordance with Act 25. <\/p>\n\n    <h3>Right to File a Complaint<\/h3>\n    <p>If you feel your rights have not been respected, you can file a complaint with the <strong>Commission for Access to Information (CAI)<\/strong> :\n    <\/p>\n    <ul>\n      <li>Website : <a href=\"https:\/\/www.cai.gouv.qc.ca\" target=\"_blank\" rel=\"noopener noreferrer\">www.cai.gouv.qc.ca<\/a><\/li>\n    <\/ul>\n  <\/section>\n\n  <section id=\"section-8\">\n    <h2>8. Privacy Officer<\/h2>\n    <p>In accordance with Section 8.1 of Act 25, Le Carrefour de l'eau has appointed a Privacy Officer (RPRP). This person is your point of contact for any questions, requests, or concerns regarding the protection of your personal information. <\/p>\n\n    <ul>\n      <li><strong>Name :<\/strong> Franck Cuellar<\/li>\n      <li><strong>Title :<\/strong> --<\/li>\n      <li><strong>E-mail :<\/strong> <a href=\"mailto:franck@carrefourdeleau.com\">franck@carrefourdeleau.com<\/a><\/li>\n      <li><strong>Phone :<\/strong> <a href=\"tel:-------\">-------<\/a><\/li>\n    <\/ul>\n\n    <p>We undertake to acknowledge receipt of your request as soon as possible and to respond within a maximum of <strong>30 days<\/strong> we will reply within 30 days of receipt of your request, as stipulated in Bill 25. If your request is complex or voluminous, we will inform you of any additional time required. <\/p>\n  <\/section>\n\n  <section id=\"section-9\">\n    <h2>9. Effective date and versioning<\/h2>\n    <p>This Privacy Policy is effective as of <strong>juin, 23 2026<\/strong>and corresponds to the version <strong>1<\/strong>.\n    <\/p>\n    <p>We reserve the right to update this policy at any time to reflect changes in our practices, the services we use, or applicable legal requirements. In the event of a significant change, we will notify you by posting a prominent notice on our website. We encourage you to check this page periodically. <\/p>\n    <p>The current version is always the one published on this page. Previous versions are available upon request from our Privacy Officer. <\/p>\n  <\/section>\n\n<\/article>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"1. Responsable du traitement La pr\u00e9sente politique de confidentialit\u00e9 est publi\u00e9e par Le Carrefour de l&#039;eau (ci-apr\u00e8s \u00ab nous \u00bb ou \u00ab l'entreprise \u00bb), qui exploite le pr\u00e9sent site web....","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_titles_title":"","_seopress_titles_desc":"D\u00e9couvrez comment Carrefour de l'eau prot\u00e8ge vos donn\u00e9es personnelles. 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